Save money on support

Eliminate repeated emails, support tickets and phone calls – equip your website with powerful knowledge base that will save your staff’s time and make your customers happier.

Why people use Supportmix?

  1. to provide ​immediate, 24/7 support for customers
  2. to share knowledge in a team or company
  3. to create FAQ sites, documentation, user guides and manuals or help centers

Since we launched support center for our company every helpdesk employee saved 2 hours a day on average. I can strongly recommend this software.

– John McCormick, Taleo

Key features

We want to have the best knowledge base software possible. Unlike our competitors we 100 % focus only on things that matter.

Easy to implement, use, manage & maintain

Don’t spend weeks with implementation – we put your knowledge base online in minutes! Create it from scratch or let us help you to import existing data. New content can be published within a few clicks. If you know how to use Word or any text editor, you can start right now!

Analytics and insights: Create, measure & modify

As huge fans of doing things 'lean way’ we believe you should always measure and analyze all your activities to be better and improve. That’s why you have analytical dashboard with important numbers on your content – you see the keywords people search for, best and worst performing content, its rating and performance of the writers.

Powerful search with instant results

All our knowledge bases have powerful search so people find content they want instantly. Our smart algorhytm adapts to the search trends – did you introduce a new feature and people want to know more about it? We can quickly suggest this on the front page.

Branding & customization

Brand it as you like. No matter how small or big you are you can quickly add logo, modify colours or completely change the layout. You can choose from multiple templates according to your content and amount of pages. Our happiness engineers are ready to help you with that for free. Now your knowledge base will be natural extension to your online presence.

Internal, external or both

Do you want to build public help center for your customers? Or do you need private channel for internal documents that is accessible only for your employees? We got you covered for both situations. And you can even combine these two together – part of your content will be public and part private.

Multiple languages support

By default our knowledge base is language independent. But what if you need to support more than one language? We got you covered! You can easily duplicate your content, use it as a base for other languages and invite collaborators or translators to our application.

Provide help in context with onpage widget

Bring your knowledge base closer to your customers and offer them help in context of your website – particular pages will be connected with corresponding articles in your knowledge base. With this feature your site visitors get help without leaving the page where they are stucked.

Easy integration with any helpdesk software

It takes only one e-mail address to connect your knowledge base to any helpdesk software. This is useful when people don’t find answer they are looking for. They can send you a message from the knowledge base that goes directly to your helpdesk. Your staff then can create easily new article in your knowledge base for similar questions in the future.

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Simple pricing for every company

During the beta phase all plans are free of charge. Help us with your feedback and get special price once we launch (cca mid 2017).

Startup

  • External base only
  • Unlimited searches
  • Unlimited articles
  • Unlimited collaborators
  • Unlimited pageviews
  • Free customization

Business

  • Internal + External base
  • Unlimited searches
  • Unlimited articles
  • Unlimited collaborators
  • Unlimited pageviews
  • Free customization
  • Multiple roles

Enterprise

  • Internal + External base
  • Unlimited searches
  • Unlimited articles
  • Unlimited collaborators
  • Unlimited pageviews
  • Free customization
  • Multiple roles
  • Multiple languages
  • Multiple knowledge bases
  • 24/7 priority support
  • Custom billing
Get beta access

No payment required

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